Shipping within Australia
There is an initial $12 - $30 postage and packaging fee (depending on weight) on all orders sent within Australia ( Price of postage can increase depending on sizing and weight). Expected delivery with Australia Post/Sendle is within 2-5 working days from the date of purchase. If you require express post, please email claybytina@gmail.com directly.
International Shipping
Clay by Tina does ship worldwide using Australia Post International Standard. The cost is calculated at checkout on orders under 2kg. Please ensure all personal details entered at checkout are correct. Please provide addresses where you will be during work hours. Expected delivery is within 5 – 10 working days. International Standard offers tracking via email but no signature on delivery. If you require express post, please email claybytina@gmail.com directly. Please note some countries may charge you local taxes, customs and/or duties. These are not included in your purchase and are to be paid by the customer.
Returns
All pieces are packed with care with recycled material. It is extremely unlikely for breakages to occur, however if your piece/s arrives damaged please contact me within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.
Handmade
All pieces are individually hand made, and therefore are all ever so slightly different. However if you believe there is a defect or a fault in your purchase please contact claybytina@gmail.com with a description and images (if applicable) within 7 days of receiving your purchase. We will then provide you with a replacement (where possible) or a refund depending on the preference of the customer.
We do not offer returns for any other reason than those listed above. However if you have any questions please contact me.
Care Instructions
All our ceramic pieces are stoneware and are dishwasher, oven and microwave safe. However, I do encourage all pieces to be hand washed where possible.